Returns

If you are not satisfied with the product you ordered for any reason, you can request a return within 15 days of ordering.

Unfortunately, Currently we are not covering for shipping costs for returns and customers must pay them individually.

We are based in Spain, please send it to our address via postal service your preferred and we will verify the item and issue you a refund.

 

To ensure that all refund procedures run smoothly, please make sure that the conditions below are met.

- Item must be sent within 15 days of receipt.

- All returned products must not have any damage. (Including tag, packaging, etc.)

- Please put them in an outer box to prevent them from being damaged.

- We do not cover refund shipping costs.

- We are not responsible for lost or damaged products. We recommend you to select a safe delivery company that provide tracking number.

- If you are shipping a refund outside of Spain, please write “Refund Product” clearly on the outside of the box. This is to prevent unexpected tax charging or customs clearance procedures.

 

Enclose the completed Returns form with your goods, and return to the following address: